Shipping and Returns
$7.00 flat rate. FREE Shipping on orders over $100.00!
Q: Which days do you ship?
A: We ship Monday-Friday.
Q: When are you not shipping?
A: We do not ship on U.S. holidays or the weekend.
Q: Do you ship to P.O. boxes?
A: No, not at this time.
Q: How is my credit card going to be charged?
A: Your card is fully charged upon completing a purchase.
Q: Can I change or cancel my order?
A: Please contact customer service to discuss all options. We try to process all orders quickly, if your order is already in the shipping process, we cannot cancel your order.
Q: What are your customer service hours?
A: Monday – Friday 8am – 5pm PST. All emails or calls into customer service after hours, on the weekend or a holiday, will be returned on the next business day.
AK, HI, AND MILITARY ADDRESSES
Precious Tresses, LLC ships to Alaska, Hawaii, Puerto Rico, US Virgin Islands and APO/AP military addresses using USPS Priority Mail.
Please allow up to 3 full business days for your order to be processed, picked, packed and shipped.
Orders received on Friday after 3pm Pacific time, Saturday and Sunday will be processed on the following Monday and shipped by the following Wednesday.
If an item is out of stock/backordered, we will do our best to make sure the product page indicates this. Should it occur once you’ve placed your order, we will contact you via email to let you know approximately when the item will be available or to suggest an alternative. Although we try to have the item in stock at all times, it is not always possible.
Precious Tresses, LLC does not accept international orders at this time.
Sales tax is charged according to your local rates, if applicable.
RETURNS AND REFUNDS:
We believe in our products and know that they work. However, due to COVID-19 and applicable state laws, we do not accept returns at this time.