Shipping and Returns
$7.00 flat rate. FREE Shipping on orders over $100.00!
Q: Which days do you ship?
A: We ship Monday-Friday.
Q: When are you not shipping?
A: We do not ship on U.S. holidays or the weekend.
Q: Do you ship to P.O. boxes?
A: No, not at this time.
Q: How is my credit card going to be charged?
A: Your card is fully charged upon completing a purchase.
Q: Can I change or cancel my order?
A: Please contact customer service to discuss all options. We try to process all orders quickly, if your order is already in the shipping process, we cannot cancel your order.
Q: What are your customer service hours?
A: Monday – Friday 8am – 5pm PST. All emails or calls into customer service after hours, on the weekend or a holiday, will be returned on the next business day.
AK, HI, AND MILITARY ADDRESSES
Precious Tresses, LLC ships to Alaska, Hawaii, Puerto Rico, US Virgin Islands and APO/AP military addresses using USPS Priority Mail.
Please allow up to 3 full business days for your order to be processed, picked, packed and shipped.
Orders received on Friday after 3pm Pacific time, Saturday and Sunday will be processed on the following Monday and shipped by the following Wednesday.
If an item is out of stock/backordered, we will do our best to make sure the product page indicates this. Should it occur once you’ve placed your order, we will contact you via email to let you know approximately when the item will be available or to suggest an alternative. Although we try to have the item in stock at all times, it is not always possible.
Precious Tresses, LLC does not accept international orders at this time.
Sales tax is charged according to your local rates, if applicable.
RETURNS AND REFUNDS:
At this time, returns and refunds are only applicable to US purchases.
We believe in our products and know that they work. So we offer a money back guarantee. BUT we want you to give it time to see results. If you are not completely satisfied after trying our products for 60 days, please let us know.
To complete your return, we require an order number, a receipt or proof of purchase along with your transaction ID number. Please contact our customer service department at firstname.lastname@example.org with this information as well as the reason for the return.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days. As each credit card works differently, the refund may take longer to show up.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your credit card company again, as it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at email@example.com.
In the event that USPS shows your product was delivered, but you did not receive it, please contact us immediately so that we can have them investigate to determine if there was an error on their part. We always enlist tracking and insure all packages shipped from Precious Tresses, LLC. This process takes a bit longer than a normal exchange. Since it involves the shipping from and receiving USPS locations, the time involved depends on both locations completing the investigation in a timely manner and contacting us with the results. We do our very best to track down your package. Should it be determined that the USPS made an error, we will re-ship your items as soon as possible free of charge.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. It is recommended that you use a trackable shipping service as we cannot guarantee that we will receive your returned item.